Best Performance Auto Parts Policies

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Return Policy

At Best Performance Auto Parts, we make returns easy!

We guarantee satisfaction with all of the auto accessories we sell, and do our best to ensure you're getting products you'll love.

If for any reason you are not completely satisfied with your purchase, you may return the item within 30 days of delivery of your order - no hassles. The item(s) must be in a new condition, including original packaging, parts and paperwork.

Orders returned in a new, ready-to-sell condition will receive a full and prompt refund, excluding any shipping costs and a restalking fees.

**Best Performance Auto Parts does not accept returns of used items, returns of products noted in the description as non-returnable (such as custom paint-matched products), or items returned more than 30 days after delivery

**International orders may only be exchanged if the item is defective. No other returns/exchanges will be accepted

 

Shipping Policy

All Item will be shipped eather UPS or Fed Ex.  Tracking Numbers will be supplied via email after item has shipped.  Due to spam software and anti-virus software sometimes email with tracking number dont get to your mail box.

Return procedure

If you've decided to return an item to us, you'll need a Return Authorization Number (RA#). All returns require an RA# in order for us to accept shipment of your item(s).

To get this number, just login to the Order Status Page with your email address and password/order number. Select the "Return Items" link above the products in your order, and choose a reason for return from the dropdown menu at right. Click "Submit" below, and a return request will be sent to our returns department.

We'll call or email you within 1-2 business days with an RA# for your order. The Customer Service Representative contacting you will have further instructions for your easy return. Currently, Best Performance Auto Parts does not automatically generate RA#s online.

Shipments without a valid RA# clearly posted on the outside of the box will incur a 25% restocking fee. AutoAnything is not responsible for items returned without traceable markings (customer's name, address and RA#) on or in the box.

Log-in to your account here

Defective items

If an item arrives in a not-new condition as a result of manufacturer defect, or a defect occurs during the intended use of the product, we will send you a pre-paid UPS shipping label to use for returning your order to Best Performance Auto Parts.

To get this shipping label and a valid RA#, see our full return procedure above. Once you've got both the label and the RA#, just ship the defective item with the original packaging, paperwork and parts back to us. We'll process your return and ship you a replacement or credit your account promptly.

**Best Performance Auto Parts does not reimburse for labor charges or installation time under any circumstance

Restocking Fees

Best Performance Auto Parts does charge a restocking fee 10%.

 

Credits

 

All returned item(s) will be examined upon arrival at our warehouse. In order to receive full 90% credit for your return (not including shipping costs), the item(s) must meet the following criteria:

The item(s) must be returned in new condition

• All items returned for refund or exchange to Best Performance Auto Parts must be in a new, ready-to-sell condition. This includes all installation hardware, instructions, packaging and paperwork that were part of your original order.
 

The return package must be clearly labeled with a proper Return Authorization Number (RA#)

• Items returned without obtaining an RA# first or without clearly displaying the number are subject to a 25% restocking fee.

After we accept your return, the credit card originally used to place your order will be credited for the purchase price of the item and any applicable sales tax, excluding all shipping costs.

You will be sent an email confirming receipt of your return and your credit. Please allow an additional 5-7 days for the credit to appear on your account.

**If a product is not in new condition (including original packaging and paperwork) or does not meet the return conditions, we may be unable to issue you a credit or exchange for a replacement, and the item may be shipped back to you.

Exchanges/Replacements

Because of the custom nature of our products and Best Performance Auto Parts unique relationship with our manufacturing partners, we do not process exchanges in the traditional manner, that is, a returned product is not directly exchanged for another product in our inventory. Instead, we credit your card for the initial order (the returned item), and charge your card for a new order (the replacement item).

Items to be replaced must meet the same conditions as items returned to Best Performance Auto Parts for refund. Non-defective items returned for exchange must be in a new, ready-to-sell condition with all original packaging, paperwork and parts included. Defective items must also be returned with the same items included in the original order.

If you request that an item be replaced, we will ship your new item after we receive and process your returned product. Please allow 5-10 business days to process your return once it has arrived at our warehouse.

If you need the alternate item right away, we suggest placing a new order for the replacement product via our online shopping cart, or email us at returns@bestperformanceautoparts.com for expedited ordering. Express shipping charges may apply for rush orders.

Items to be replaced and sent to us without a proper Return Authorization Number (RA#) are subject to a 25% restocking fee. Login to your Order Status Page to begin the return process and receive your RA#.

The same restocking fee policy that applies to returns also covers replacement orders. View our full restocking fees policy.

Non-returnable Products

All Electronic Items.

Holiday Returns

During the holiday season, Best Performance Auto Parts makes it easier than ever for you or your gift recipients to return items.

On orders placed between November 1, xxxx and January 1, xxxx, you'll have up to 60 days from the time of delivery to return any item-double the standard 30-day policy.

As with any of our returns, items must be in an unused, new condition and include original packaging and paperwork in order to receive a refund. All other standard return policies/procedures apply.

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